Refund and Returns Policy

Last Updated: January 06, 2026 Brand Name: madycenter Operated by: Cogent LLC

At madycenter, we want every book you buy to be a worthy addition to your library. However, we understand that sometimes a title isn’t quite what you expected, or things can go wrong during delivery. We have designed our return process to be as simple and transparent as possible.

Here is how we handle returns, refunds, and exchanges.

1. Order Changes & Cancellations (The 12-Hour Window)

We pride ourselves on processing orders quickly (often starting the same day). Because of this speed, we have a short window for changes.

• Cancellation Timeframe: You may cancel or update your order details within 12 hours of placing it.

• How to Cancel: Please email us immediately at [email protected] with your order number.

• After 12 Hours: If more than 12 hours have passed, your order is likely already in the packing queue or handed over to the carrier. In this case, we cannot cancel it, and you will need to follow the standard return process below once the package arrives.

2. Return Timeline

You have 30 days from the date your order is delivered to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

3. Eligibility & Condition of Items

To be eligible for a return, the book must be in new, resalable condition.

• It must be unread and unused.
• The spine must be unbroken, and there should be no writing, highlighting, or dog-eared pages.
• It must be returned in the original packaging (or similarly secure packaging) to prevent damage on the way back to us.

4. Non-Returnable Items

Certain items are final sale and cannot be returned:

• Gift cards.
• Digital products (if applicable).
• Items clearly marked as “Final Sale” or “Non-Returnable” at the time of purchase.

5. Return Costs & Restocking Fees

We believe in fair pricing and no hidden penalties.

• Restocking Fee: $0.00. We do not charge any restocking fees for returns.

Return Shipping Cost:

• Defective/Wrong Item: If the book arrived damaged or we sent the wrong title, we pay the return shipping. We will provide a prepaid shipping label.

• Customer Preference (Change of Mind): If you simply decided you don’t want the book anymore, you are responsible for paying the return shipping costs.

6. How to Return an Item

We handle returns manually to ensure nothing gets lost.

• Contact Us: Email [email protected] with your Order Number and the reason for the return.

• Authorization: We will review your request. If approved, we will reply with the return shipping address and instructions.

• Ship It: Pack the item securely and ship it back to us using a trackable mail service (Method: By Mail).

7. Refunds & Timing

Once we receive your return at our San Francisco facility, we will inspect the item to ensure it meets our condition standards.

• Notification: We will send you an email to notify you that we have received your returned item and whether the refund is approved.

• Processing Time: If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment within 3 to 5 business days.

8. Damaged or Defective Products

If you open your package and find a damaged book (ripped cover, bent corners, water damage), please help us fix it quickly:

1. Take a clear photo of the damage and the packaging.
2. Email the photo and your order number to [email protected].
3. We will send out a replacement immediately or issue a full refund, depending on your preference.

9. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange a book for a different title (e.g., you bought the wrong mystery novel), the fastest way is to return the original item for a refund and place a separate new order for the correct book.

10. Shipping Issues (Lost, Refused, Undeliverable)

• Refused Packages: If you refuse a shipment upon delivery, you are responsible for the original shipping charges and the cost of returning the package to us. This amount will be deducted from your refund.

• Undeliverable Address: If a package is returned to us because the address provided was incorrect, we will refund the cost of the book minus the shipping costs.

• Lost or “Delivered” but Missing: If your tracking says “Delivered” but you don’t have the book, please check with neighbors first. If it is still missing after 24 hours, contact us. We will assist you in filing a claim with the carrier or arranging a replacement if the package is deemed lost in transit.